Fees, in plain English
Tipsody is free. Every feature is free for every performer: no plans, no monthly bill, no withdrawal fee. We only earn from the small fees below.
What a tip costs
The person tipping pays the tip plus a 25p service fee. They see the total before the Apple Pay or Google Pay sheet opens, so there are no surprises.
The performer pays 3.4% + 25p of each tip. That is an all-in figure: it already includes Stripe's card processing fee, so nothing else is taken on top.
Tips under £1.50 are charged less, so the smallest tips are still worth having: a £1.00 tip leaves the performer £0.80. The fee climbs gradually to the standard rate at £1.50. On those tips our share is smaller than Stripe's processing fee, and we cover the gap ourselves.
Worked examples
| Tip | Tipper pays | Performer gets |
|---|---|---|
| £1.00 | £1.25 | £0.80 |
| £2.00 | £2.25 | £1.68 |
| £5.00 | £5.25 | £4.58 |
| £10.00 | £10.25 | £9.41 |
For a £1.00 tip the guest pays £1.25 and the performer receives £0.80. Figures are for UK cards in pounds; other currencies work the same way with the same flat service fee.
Selling products
Performers can also sell things on their page, such as merch, CDs or crafts. The buyer pays exactly the price shown, with no service fee. The seller pays everything instead: 3.4% + 25p, plus the 25p service fee. A £10.00 item costs the buyer £10.00 and the seller receives £9.16. Buyers collect in person by showing their order code. The seller is responsible for the goods and any refunds.
Cards from abroad
Some cards, such as international ones, cost Stripe more to process. We cover the difference: a few minutes after the tip or sale, we give it back from our fee, up to our whole fee, so the performer still pays what we promised. Only a card whose Stripe fee is bigger than our fee and the performer's fee put together can cost more.
Refunds
Normally a tip is a tip and is not refunded. In the optional “guaranteed request” mode (UK performers only for now), a guest who asks for a song is refunded the tip if the performer does not get to it by the end of the night. The service fee is not refunded (service fee non-refundable), and the performer is never left out of pocket.
Payouts
Money goes straight to the performer's own Stripe account and pays out on Stripe's normal schedule. Tipsody never holds it and adds no payout fee.