Terms of use

These terms cover Tipsody, a service run by Input IT (“we”, “us”). By using Tipsody you agree to them.

What Tipsody does

Tipsody lets performers share a QR code and page where guests can tip, optionally request a song, buy products the performer sells, and pay with Apple Pay, Google Pay or a card. We provide the page and the notifications. We are not a bank and we do not hold anyone's money.

Performer accounts

• You must be 18 or over, give true details and keep your sign-in secure.
• You get one performer page per account, at a handle you choose. Handles must not impersonate others or be offensive.
• Payments are handled by Stripe. To receive tips you must complete Stripe's identity checks and accept Stripe's own terms.
• You are responsible for any tax on what you earn.

Fees

Tipsody is free to use. Guests pay a small service fee on top of the tip, and performers pay 3.4% + 25p of each tip (less on tips under £1.50), all-in including Stripe's processing fee. On a product sale the buyer pays only the price shown, and the seller pays 3.4% + 25p plus a 25p service fee. The details are on our fees page.

Song requests and refunds

A performer can switch requests off, take them as part of a tip, or promise a refund if a request is not played (“guaranteed” mode). In guaranteed mode the tip is refunded if the request is still waiting at the end of the event; the service fee is not refunded. In other modes a tip is a gift and is not refundable by us, though your card issuer's rights are not affected. A request is a request: the performer decides what to play.

Selling products

A performer who sells products on their page is the seller. The sale is between the seller and the buyer: the seller is responsible for the goods, for describing them truthfully, for refunds and for the buyer's consumer rights. Tipsody only provides the page and the payment. Buyers collect in person; we don't deliver anything.

You must not sell:

• alcohol, tobacco or vapes;
• weapons;
• drugs, including legal highs;
• anything age-restricted;
• counterfeit or fake branded goods;
• anything else that is illegal to sell.

Guests

Don't post anything unlawful, abusive or misleading in a tag or message. We mask some words automatically and may remove content or block devices that abuse the service. Sending a tip or request means you agree to these terms.

What's not allowed

On performer pages, tags and messages, you must not post:

• threats, harassment or bullying;
• hate towards anyone because of who they are;
• sexual content, or anything sexual involving a child;
• scams, or pretending to be someone else;
• anything else that breaks the law.

We have no tolerance for this. We look at every report, and can remove content, block a device or suspend an account. If you think we got it wrong, email [email protected] and we'll look again. There's a plain-words version of these rules, and how to appeal, on our what's allowed page.

Reporting

Performers can report a message from their inbox and block the phone it came from. Anyone can report a performer's page with the “Report this page” link at the bottom of it, or by emailing [email protected].

Feedback board

Performers can send us feedback from the Feedback tab and choose to show it to other Tipsody users, who can vote on it. The rules above apply to these posts too. Anyone can report a post or hide a person's posts from their own view. A post that several people report is hidden until we look at it, and we may remove any post. You can make your post private or delete it at any time. We may use ideas you send us to improve Tipsody, without owing you anything for them.

Acceptable use

Don't use Tipsody for fraud, money laundering, to harass anyone, or to try to break or overload the service.

Availability and liability

We try to keep Tipsody running but cannot promise it will always be available or error-free. Nothing in these terms limits liability that cannot lawfully be limited. Beyond that, we are not liable for lost tips or indirect losses caused by outages, Stripe, your phone network or venue Wi-Fi.

Ending your account

You can stop using Tipsody at any time. We may suspend accounts that break these terms.

Changes and law

We may update these terms and will say so on this page. They are governed by the law of England and Wales.

Contact

Questions? Email [email protected].